Support

We usually reply within 1–2 business days.

Need help with Dancy? Email us at info@dancyapp.com and include your account email and, if relevant, the routine name and a screenshot.

Frequently asked questions

Scoring feels off — what can I do?

Make sure your whole body is in frame, you're facing the camera, the room is well lit, and the background is plain. Disconnect Bluetooth audio — its latency can't be calibrated away. You can fine-tune audio timing in Profile → Calibration.

Is my camera video uploaded?

No. Pose tracking and scoring run entirely on your device. Your video never leaves your phone unless you explicitly save or share it. See our Privacy Policy.

How do I cancel my subscription?

Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions → Dancy. Cancel at least 24 hours before the current period ends. Deleting the app does not cancel a subscription.

How do I delete my account?

In the App: Profile → Settings → Delete account. This permanently removes your scores, profile, and sign-in. Tutors with published routines: email us and we'll take care of it.

How do I become a tutor?

Apply in the App: Profile → "I'm a tutor". Applications are reviewed by the Dancy team. Remember: you may only upload songs you hold the rights to.

Which languages does Dancy support?

English, Türkçe, Deutsch, Español, Français, Italiano, Polski, and Português. The App follows your iPhone's language (Settings → Dancy → Language).